Damaged, Defective and Recalled Batteries

What do I do with a damaged battery?

Package the battery in a non-flammable material, such as sand or kitty litter, as soon as possible. Do not place these batteries in the trash or in a regular Call2Recycle collection container as they may present a safety hazard, such as a spark or fire. Further instructions can be found above

What is a recalled battery?

Recalled batteries are classified by model, serial number, batch or lot. Manufacturers recall batteries that do not perform as expected and may present a safety hazard. Recalled batteries may not display any visible damage.

What type of kits do you offer for damaged, defective and recalled batteries?

Our kits are designed to handle lithium-ion or lithium-metal batteries with (1) a total combined weight of up to 2 kg (4.4 lb.) OR one single-cell battery or other battery weighing up to 5 kg (11 lb.) The kits have been fully tested in a UN/ISTA certification lab and are UN-compliant with CFR49 rules governing safe battery shipments.

Who do we contact if we suspect we have a damaged, defective or recalled battery?

Contact Call2Recycle Customer Service at 1.888.224.9764. They can discuss whether the battery requires special handling according to Transportation Canada requirements.

Where can I find out if a battery has been recalled?

Visit the battery manufacturer’s web site to see if the battery has been recalled and follow the manufacturer’s instructions for disposal and replacement. Some recalled products are also listed on Health Canada’s Consumer Product Safety page.

Why do damaged, defective and recalled batteries require special shipping?

Damaged, defective and recalled batteries are considered potentially hazardous to the public and the environment. If these batteries are shipped without proper packaging and handling, they are more likely to create a safety incident, such as a spark, during transit from the collection site to the processing facility. In addition, Transportation Canada requires hazardous materials be transported using special handling procedures.

Are damaged batteries usually a particular chemistry?

Most damaged batteries are lithium metal or lithium ion. For a more comprehensive list of batteries, please consult the Call2Recycle Canada web site, www.call2recycle.ca/safety/collections-shipping.

If you have another battery chemistry that you think is damaged, contact Customer Service at 1.888.224.9764 for assistance.

What is a defective battery?

Defective batteries are those that affect the performance of a device, such as unexpected shutdowns. Defective batteries may not display any visible changes but have been identified by the manufacturer as not performing as expected.

What is a damaged battery?

A battery that is swollen, corroded, leaking or showing burn marks is considered damaged and hazardous to the public. Devices with damaged batteries often show swelling, corrosion or other physical damage in the area where the battery is located.